AIR Help & Support

Scanning

Swipe down from the top of the screen to open the notification bar
Press and hold the wi-fi symbol on the upper left of the icon list. The screen will change to a list of available networks
Select the network you wish to connect to and enter the network key (if necessary)

9.2 Push to talk button – initiates voice control (if configured)
9.3 Volume adjustment buttons
9.4 Initiate barcode reading laser
9.5 Initiate barcode reading laser
9.6 Lock/Power button

To place a standard AIR order (no min/max or consignment):
- Scan the barcode of the material you would like to order
- Use the keypad to enter the number of units and press Add
- Review the order details and tap Order Summary when ready
- Choose the type of PO# you would like to enter (Header or Item-level), then press the pencil icon to change your PO#
- Update your PO# and tap the red X
- Tap submit order
To re-order materials on the Min/Max Program:
- Scan the material or select it from the Min/Max menu
- Enter the number of on-hand units to add to your inventory view
  - NOTE: (This is an optional step. On-hand units can be entered to maintain an accurate view to inventory)
- Enter the number of units to order
- Tab Submit Order
- On the Order Confirmation page, click the Confirm Order button above the billing and shipping address on the right. There is one more step before your order is placed!
  - On this page, you can also add/change items or delete the record
- On the Submit Order page, enter your Purchase order number, validate all information, and click the Submit Order button to complete your order!
To Consume Consignment inventory:
- NOTE: This feature requires participation in IEWC’s Consignment program
- Tap the Consignment button on the home page of the app
- Select Consume, then press Continue
- Scan a barcode or Tap the material on the screen to select it
- Enter the number of consumed units. Tick the “Bill only” box if you don’t want an automatic replenishment order (this is not the standard option). Tap “Add” when ready.
- Repeat the previous steps to add materials to the consumption order
- The materials added to the order are now highlighted in a dark gray
- To change your PO# for this consumption order, tap the pencil icon in the upper right
- Enter your PO#, then press the red checkmark to lock in your PO#
- Tap “Order Summary” to proceed.
- Review your order details and tap SUBMIT ORDER when ready to proceed

NOTE: This feature requires participation in IEWC’s Consignment program
Tap the Consignment button on the home page of the app
Select Physical Inventory, then press Continue
Scan a barcode or Tap the material on the screen to select it
Tap the Request Fill Order checkbox if you would like a Fill (new shipment) to accompany the count
Press the ADD button to add the On Hand Qty to the inventory count
Repeat the previous steps to add materials to the count
The materials added to the order are now highlighted in a dark gray
Tap “PI SUMMARY” to finalize the count
Review your order details and tap SUBMIT ORDER when ready to proceed
NOTE: Regularly performing a Physical Inventories count is essential to maintaining accuracy of the inventory as displayed in the scanner and portal

Navigate to the Apps’ dashboard (press the back button if necessary)
Tap TECH SUPPORT or SALES SUPORT button at the bottom of the app’s homepage
Type in your Subject
Type a message to detail your need
Press SUBMIT to route to IEWC

Web Portal

Click the “Awaiting Approval” button on your Dashboard or click on the Orders header in the navigation bar at the top
Select the order you want to review by clicking the Order Ref# (Tip: Orders needing approval will have a status of “Pending”)
Click the pencil icon in the Review Status row of the Status box in middle of the screen
Change the status from Awaiting Approval to Approved and click the red checkbox
NOTE: Requiring order approvals from the purchasing desk is an optional setting that can be activated by an IEWC team member

Begin a new order by clicking the New Order button in the navigation bar (top of screen) OR from within the Orders tab
Select the type of order you want to create: Regular, Min/Max, or Consignment (only options available for that account will display) and click the Next button
For a Standard Order:
- Enter the unit quantities you would like to purchase in the “Order Units” column, and click add
  - Tip: You can use the search bar or favorites feature to help navigate lengthy material lists
- When all materials have been added, click the View Order button at the top right of the Items list
- On the Order Confirmation page, click the Confirm Order button above the billing and shipping address on the right. There is one more step before your order is placed!
  - On this page, you can also add/change items or delete the record
- On the Submit Order page, enter your Purchase order number, validate all information, and click the Submit Order button to complete your order!
For a Min/Max Order:
- Enter the remaining inventory in the “On Hand Units” column. (This is an optional step. On Hand units are not required to place a min/max order)
  - Tip: Your preferred Min/Max unit quantities are listed in the “Min/Max Qty” column
- Enter the unit quantities you would like to purchase in the “Order Units” column, and click add
- On the Order Confirmation page, click the Confirm Order button above the billing and shipping address on the right. There is one more step before your order is placed!
  - On this page, you can also add/change items or delete the record
- On the Submit Order page, enter your Purchase order number, validate all information, and click the Submit Order button to complete your order!
For Consignment consumption:
- After selecting consignment, enter your PO# for this consumption order and click the Next button
- On the New Order page, find the material(s) you are consuming
  - Tip: You can use the search bar or favorites feature to help navigate lengthy material lists
- Determine if IEWC should also fill the material at the time of billing by selecting yes or no in the “Bill Only” column, then click add. Leave this column under the default “No” response for IEWC to send replacement material
- When all materials being consumed have been added to the order, click the View Order button
- When all materials have been added, click the View Order button at the top right of the Items list
- On the Submit Order page, click the Submit Order button above the billing and shipping address on the right
  - On this page, you can also add/change items or delete the record

Navigate to your orders by clicking the Order button at the top
Order status and tracking information will be listed on the right side of the page
Click the tracking to track the shipment
- NOTE: NoTracking will display if IEWC delivered the product as part of our VMI program

Navigate to the Items page at the top
Check the box on the far left for the material(s) you would like to create a barcode. You can also click the box at the top of the list to select call
Click the Print Barcode button on the upper right of the items list
A pdf will be created and opened in a separate tab. You can print or save this new set of barcodes

Click on the Settings header at the top of the page, then select Users
Select the “+ Add New User” button
Enter the user’s info, define their role, and click save
- NOTE: Each PIN for the scanners must be unique

Navigate to the Orders page
Click Export to PDF or Export to Excel
Select the appropriate date range and click apply

FAQs

The scanner also has help features to connect you to an IEWC team member
Contact an IEWC salesperson
Submit a request to be Contacted on IEWC.com

Visit our AIR Page to learn more about why our CMI solution, IEWC AIR, can accelerate your replenishment and simplify your inventory management

Adding team members to your AIR account (the user must be assigned as an Owner)
Change user PINs that provide quick access to the scanners
Submit a help request through the device

Adding and Removing materials from the AIR program
Adjustments to Min/Max Levels
Activating the PO Approval Process workflow
Changing account settings such as the Duplicate Material warning
Make changes to your Messaging Preferences (Order Acknowledgements, etc.)
Customers can re-print barcodes, but IEWC needs to provide adhesive-backed labels

The PIN can be configured in the AIR portal under the Users page

IEWC will automatically update your app and device from time to time
If you are experiencing issues with the AIR app, contact IEWC for troubleshooting

The inventory displayed in the Items screen only displays materials IEWC has shipped (Consignment Fill) and have not been consumed (Consignment Issue). The quantity will show the batch(es) and Expected on Hand Qty
The Consumption Report shows what has been consumed and billed and the Consignment Inventory based on fill orders